When I began with YouVersion in 2020, we had no formal usability testing or qualitative feedback process in place. I put together this presentation and helped create a system where each product team can incorporate user feedback into all phases of the product cycle.
For each YouVersion feature I work on, I craft a human-centered design statement to serve as a compass as we discover, build, and iterate. This keeps the team focused on the users’ job-to-be-done while avoiding pursuing fringe cases.
If the project requires new UI copy or content copy, I create a detailed overview of the flow (as soon as we’re far enough along in testing to know what will go into the production release) for the copywriters [example]. The more involved they are in the early stage, the better messaging they’ll be able to craft.
I work closely with engineers and data scientists from the Discover phase, through the Define and Build phase, then into the Learn phase. Then we repeat. Detailed handoff files provide spec and links to optimized assets, such as Lottie files. For more advanced explanation, such as transition speeds, I’ll create OS specific prototypes, typically in ProtoPie.
The first release was successful in increasing retention for first-time users within the first 7 days—meaning we were able to connect our customers to value faster. Engagement with the feature, however, was less than we’d expected. Through usability testing and A/B testing, we refined the entrance to also increase engagement.